A refund is given when a return is approved under our Returns Policy, when we cannot supply an item you paid for, or when an order is cancelled before it is sent.
How refunds are paid
Refunds go back to the original payment method:
- Card, bank or USSD payments through Paystack are refunded through Paystack to the card or account you paid with.
- Bank transfers are refunded to the account the money came from.
For your protection we do not refund to a different person's account.
How long it takes
- Paystack refunds usually reflect within 5–10 working days, depending on your bank.
- Bank transfer refunds are paid within 3 working days of approval.
We send you a message when the refund is issued. If it has not arrived after these times, contact us with your order number.
Partial refunds
Where only part of an order is affected, we refund that part. A partial refund may also be offered if you choose to keep an item with a minor issue.
Delivery charges
If the fault is ours, the delivery charge is refunded too. If you cancel after an order has been sent, or return an item that is not faulty where we have agreed to accept it, the delivery cost is not refunded.
Cancelling an order
You can cancel free of charge before your order is sent. Contact us as soon as possible with your order number.
Contact
Call or WhatsApp +234 803 394 1858, email businesshubby@gmail.com, or open a ticket from the Support page.
Need help with this?
Our team is happy to explain anything on this page. Contact support or track an order.