Returns Policy

We want you to be happy with what you buy. If something is wrong, tell us quickly and we will put it right.

When you can return an item

• It arrived faulty or damaged.
• It is not what you ordered or does not match its description.
• Something is missing from the box.

Please report the problem within 48 hours of delivery or collection. Faults that appear later are handled under the Warranty Policy.

Conditions

• Return the item with all accessories, manuals, free gifts and the original packaging where possible.
• The item must not have physical or liquid damage that happened after delivery.
• Please remove your passwords and accounts (for example Windows, Apple ID, Google) and back up your data before sending a device back.

Items that cannot be returned

• Items damaged through misuse, drops, liquid or power surges.
• Software, licence keys and items with a broken seal that are not faulty.
• Consumables that have been opened or used, such as ink and toner.
• Items specially ordered or configured for you, unless they are faulty.

How to return

1. Call or WhatsApp +234 803 394 1858, email businesshubby@gmail.com, or open a ticket from the Support page.
2. Give your order number and describe the problem. Photos or a short video help.
3. We will tell you how to send the item back or arrange collection. If the fault is ours, we pay the return delivery.
4. Our technicians inspect the item, normally within 48 hours of receiving it.

What happens next

Depending on the problem and what you prefer, we will repair, replace or refund the item. Refunds follow our Refund Policy.

Dropship products

The same rules apply. Returns are made to Business Hub Computers, not to the partner company.